February 8: ServiceNow Outage mark your calendar Washington University Information Technology will perform an upgrade to ServiceNow on February 8, 6 p.m. – 7 p.m. During the upgrade window, you will not be able to create new requests or incidents. This includes emailing ithelp@wustl.edu during the upgrade window. Have questions? …

December 5, 6, 7, 10, & 11: Planned Network Outages (mark your calendar) Washington University Information Technology will be upgrading the network devices in the Buildings listed below, which will cause the network to be unavailable for approximately 20 minutes, affecting Internet access, email, wireless access, and other network communication. This outage …

November 1: Remote Desktop Change Important Update This morning a communication was sent regarding a change to take place on November 1. This change does not affect Medical Campus Faculty and Staff already utilizing a department supported and approved Gateway, Citrix, VPN, or Remote Desktop Services (RDS) clients. We apologize for any concerns the original …

July 9: Outlook Email Change mark your calendar Beginning July 9, when you compose or reply to an Outlook email and at least one of the recipients is not a part of WashU or BJC, you will see a notification at the top of your email. The notification will inform …

On June 26, the login experience for users of Office 2016 on a PC changed. At the next password change or new login to any installed Office 2016 app, Microsoft Office 2016 applications will display the Washington University WUSTL Key login page instead of the normal Windows username/password screen. This …

May 30, 2018: Two-Factor Authentication (2FA) Change WashU 2FA, provided by Duo, will expand to other WashU integrated systems that can be accessed on or off campus. This service is expanding in the effort to reduce the impact of phishing campaigns. The expansion will soon extend the two-factor authentication remote access requirement to most …

Mark Your Calendar! Join us on April 12 (3:00 – 4:30) for the Spring 2018 Technology Town Hall. WashU IT leadership will provide updates on the technology that helps drive the strategic priorities of our university. Agenda topics will be announced soon. Available Exclusively Online. This event is open to …

Note: These instructions apply to WashU computers only. You must be connected to a secure WashU or BJC network before logging in (WUSM-secure or direct wired connection, not Guest or Eduroam). Look for the Epic Web Portal icon This icon will open Internet Explorer. If you do not see this …

The CEP is now available for faculty in the profile system. To download a document map which explains how CV fields map to the CEP document, click on Help > Document Maps > Clinician Educator Portfolio – CEP

ClickShare information and instructions for NWT conference rooms: 8A, 8C, 9A, 9C, 10A and 10E Click here for ClickShare Wireless Presentation System Click here for ClickShare Instructions How to sign up for Eduroam wireless and benefits: https://it.wustl.edu/eduroam/ Reporting Phishing and SPAM When SPAM or PHISHING emails are received, there is …