IT News – February 2019

IT News

February 8: ServiceNow Outage
mark your calendar

Washington University Information Technology will perform an upgrade to ServiceNow on February 8, 6 p.m. – 7 p.m. During the upgrade window, you will not be able to create new requests or incidents. This includes emailing ithelp@wustl.edu during the upgrade window.

Have questions? Email or call us, referencing CHG0048913. For urgent issues, please call us at (314) 933-3333.

We appreciate your patience as we enhance our services.

IT News
IT News – December 2018

December 5, 6, 7, 10, & 11: Planned Network Outages (mark your calendar) Washington University Information Technology will be upgrading the network devices in the Buildings listed below, which will cause the network to be unavailable for approximately 20 minutes, affecting Internet access, email, wireless access, and other network communication. This outage …

IT News
IT News – November 2018

November 1: Remote Desktop Change Important Update This morning a communication was sent regarding a change to take place on November 1. This change does not affect Medical Campus Faculty and Staff already utilizing a department supported and approved Gateway, Citrix, VPN, or Remote Desktop Services (RDS) clients. We apologize for any concerns the original …

IT News
IT News – August 2018

July 9: Outlook Email Change mark your calendar Beginning July 9, when you compose or reply to an Outlook email and at least one of the recipients is not a part of WashU or BJC, you will see a notification at the top of your email. The notification will inform …