February 8: ServiceNow Outage mark your calendar Washington University Information Technology will perform an upgrade to ServiceNow on February 8, 6 p.m. – 7 p.m. During the upgrade window, you will not be able to create new requests or incidents. This includes emailing ithelp@wustl.edu during the upgrade window. Have questions? …

December 5, 6, 7, 10, & 11: Planned Network Outages (mark your calendar) Washington University Information Technology will be upgrading the network devices in the Buildings listed below, which will cause the network to be unavailable for approximately 20 minutes, affecting Internet access, email, wireless access, and other network communication. This outage …

November 1: Remote Desktop Change Important Update This morning a communication was sent regarding a change to take place on November 1. This change does not affect Medical Campus Faculty and Staff already utilizing a department supported and approved Gateway, Citrix, VPN, or Remote Desktop Services (RDS) clients. We apologize for any concerns the original …